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Privacy Notice

Your privacy is important to us and we take great care to protect it. What information we collect and how


Website & Social Media

Our website site uses cookies, but they do not identify users and we only use them to gather statistical information. Unless input from a user directly into a form, the site does not capture and store any personal information about individuals who access it.

The information we collect via the Website or social media platforms may include:


Any personal details you knowingly provide us with through forms and via email, such as name, address, telephone number etc.

What we do with your information

Any personal information we collect from this website will be used in accordance with the General Data Protection Regulation, Data Protection Act 1998 and other applicable laws. The details we collect will be used for the following:


  • We may use your email address to send you information about products and services. In such a case you will be offered the option to opt in/out of these emails.

We may also share your personal information when we feel there’s a good reason that’s more important than protecting your privacy. It is unlikely, but possible that we may share your information:

  • in order to find and stop crime and fraud; or

  • if there are serious risks to the public, our staff or to other professionals.

For all of these reasons the risk must be serious before we can override your right to privacy.

If we’re worried about your physical safety or feel we need to take action to protect you from being harmed in other ways, we’ll discuss this with you and, if possible, get your permission to tell others about your situation before doing so. We may still share your information if we believe the risk to others is serious enough to do so.

How do we protect your information?

We’ll do what we can to make sure we hold records about you in a secure way, and we’ll only make them available to those who have a right to see them.

We only use what we need

We will only collect and use your personal information for specific reasons as listed above. If we need to retain your information for research or service planning reasons we will remove any information that identifies you personally.

How long we keep your personal information

Our services will need to retain your information for as long as we are working with you. Legislation tells us how long we need to keep some information.

As Pertains to TRWAC CIC Directors, Staff, Committee Members and Volunteers

All personal information provided by TRWAC CIC Directors, Staff, Committee Members and Volunteers shall be held securely and not divulged or used without permission from the individual concerned. In some limited cases we may override this policy see “What we do with your information” above.

Any TRWAC Director, Staff, Committee Member or Volunteer found not to have followed this policy will be subject to disciplinary action and/or legal action as determined by provisions in the following laws:-

General Data Protection Regulation 2016/679 and the Data Protection Act 2018.



Access to your information

You have the right to make a request for personal information about yourself, or another person if they have given their consent. This is called a subject access request.

If you have any concerns or questions about how we look after your information, please contact us at

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at:

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.


Alternatively, visit

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